General Terms and Conditions

1. Preamble

These General Terms and Conditions (hereinafter the GTC) apply to purchases in the zeropixel online store.

All contractual relationships are concluded in accordance with the laws of the Czech Republic. By placing an order, the Buyer confirms that he / she has become acquainted with these GTC and Complaints procedure, which is their integral part, and that they agree. For these GTC, the Buyer is sufficiently in place before the actual implementation orders, and has the opportunity to see them.

2. Definition (seller-buyer)

Seller - The seller is Internet Partner s.r.o., ID 25952021, with its registered office at Piletická 486, Hradec Králové, registered in the Commercial Register maintained by the Regional Court in Hradec Králové, Section C, Insert 17307.

Buyer - The buyer is a consumer or business.

Consumer is a natural person who, when dealing with the Seller, is not acting in the course of his business or other business activity, or in the independent exercise of his profession. At the commencement of business relations, the consumer shall only hand over to the Seller its contact details, necessary for the smooth execution of your order, or the information you want to have on your purchase documents.

The legal relations of the Seller with the consumer not expressly regulated by these GTC are governed by the relevant provisions of Act no. 40/1964 Coll., Civil Code and Act no. No. 634/1992 Coll., on Consumer Protection, both as amended, as well as related regulations.


Entrepreneur means: person registered in the Commercial Register (mainly companies), a person doing business on the basis of a trade license (sole trader registered in the Trade Register), a person doing business on the basis of a non-trade license pursuant to special regulations (such as freelance professions such as advocacy, etc.), and a person who operates agricultural production and is registered in a special register The legal relations of the Seller with the Buyer who is an entrepreneur not expressly regulated by these GTC are governed by the relevant provisions of Act no. No. 513/1991 Coll., Commercial Code, as amended, as well as related regulations.

3. Personal Data Processing

We act in accordance with Act No. 101/2000 Coll. on the protection of personal data and information. The information you provide will only be used to process your order. By concluding the purchase contract, the buyer agrees to further processing of personal data. This consent is granted for an indefinite period. The Seller reserves the right to use the obtained personal data for further offer of goods and services for the Buyer. The Buyer has the right to express his / her disagreement in writing with the registration of his / her personal data. In such a case, the Seller shall remove such data from its database to the extent necessary. The Seller shall not pass on the personal information obtained to any third party not directly related to the successful execution of the order.

4. Order

The Buyer is entitled to order goods from the Seller through the ordering system of the eshop, or by e-mail or telephone.

The contractual relationship between the Seller and the Buyer arises by sending an order or. by telephone order of the Buyer and acceptance of the order by the Seller. The Seller shall confirm this acceptance without delay to the Buyer by an informative email to the specified email. The resulting contractual relationship (including the agreed price) may only be changed or canceled by agreement between the parties or on legal grounds. The seller may withdraw from the order by the buyer if the wrong price was quoted in the zeropixel eshop, which was caused by the eshop administrator when placing the goods. These GTC are written in Czech only.

5. Cost - Payment

The offer and prices quoted in the e-shop are contractual, final, always up-to-date and valid for as long as they are offered and published by the Seller in the online store. The final calculated price after filling in the order form is already included including shipping and handling. The price stated for the goods at the time of ordering the goods by the buyer shall apply as the price at the conclusion of the contractual relationship. The tax document between the Seller and the Buyer also serves as a delivery note. In principle, the buyer may take over the goods only after they have been paid in full, unless otherwise agreed.

In the event that the Buyer makes a payment and the Seller is subsequently unable to deliver the goods, the Seller shall promptly return the performance to the Buyer in an agreed manner. The time-limit for reimbursement depends on the method of reimbursement chosen, but it must not exceed 14 days from the moment the impossibility arose.


The goods remain the property of the seller until full payment.

The seller accepts the following terms of payment and shipping as shown on the zeropixel site under the shipping and payments section.

6. Delivery time and terms of delivery

For the goods available to the seller in stock, the delivery date is 5-10 working days from the order confirmation by the supplier, or the delivery date is set by agreement between the seller and the buyer. If it is not possible to deliver the goods according to the Buyer's order by the given date, the Seller shall inform the Buyer. If the Buyer is not interested in the announced delivery date, he is obliged to notify the Seller of this fact no later than the next working day. If the Buyer requests a later delivery day than stated by the Seller for the offered goods or other than the Seller was notified to the Buyer upon confirmation of the order, the Buyer shall be entitled and obliged to state this in the order or notify the Seller immediately or the delivery date set by the seller. In the event that the Buyer fails to do so, the Buyer shall be liable for any damages incurred by the Seller in connection with any failure to take delivery or delivery of the Goods within the agreed or agreed delivery date. The delivery date required by the customer is binding for both parties at the moment of confirmation of this date by the seller. In the case of delivery of goods by the seller to the buyer through the Czech Post and payment by bank transfer, the delivery time mentioned above is extended by 1-2 working days. The Seller shall not be liable to the Buyer for any damage caused by the delay in delivery of the goods which arose entirely due to the carrier and its delay. The method of delivery of the goods depends on the choice of the buyer, when the buyer states the method of delivery of the goods in the order. Delivery by "transport service" means the transport of goods behind the first lockable door; The seller reserves the right to cancel the order of the customer and only because of the lack of information on the part of the manufacturer and supplier, who did not tell the seller that the product was taken out of production.

7. Warranty

All offered goods are of standard quality and they are provided with a full guarantee according to the valid legislation of the Czech Republic. The seller guarantees the quality and completeness of the delivery. The goods are delivered with a guarantee of at least 24 months. The warranty period is extended by the period during which the goods were under warranty repair. The warranty does not cover normal wear and tear of the goods caused by normal use.

8. Complaints

The Buyer's claims for defects of the goods (including the way of handling the complaint) are governed by the relevant generally binding legal regulations on consumer protection. (see Complaints Procedure

9. Termination of the contractual relationship

Due to the nature of concluding a contractual relationship by means of distance communication, the Buyer who is a consumer has the right to withdraw from this Agreement without any penalty within 14 days of receipt of the goods. Furthermore, the Buyer, who is a consumer, has the right to withdraw from the Contract in accordance with the provisions of Section 53 (7) and (8) of Act No. 40/164 Coll., The Civil Code, as amended. The above does not apply to the Buyer who is an entrepreneur and concludes a contractual relationship in connection with his business activities. In the event of the above withdrawal from the contract, the Seller shall send the purchase price to the Buyer's bank account, which the Buyer shall notify the Seller for this purpose. The Seller has the right to withdraw from the Contract if the Buyer fails to pay the full amount of the price within 30 days from the date of conclusion of the Purchase Contract.

10. Final provisions

The Buyer shall enable the Seller to fulfill its obligations in accordance with the Offer, for which it shall develop all necessary cooperation. The Buyer undertakes to pay all costs incurred by the Seller by sending reminders and costs related to the recovery of any receivables. The Buyer acknowledges that the Seller is entitled to assign its claim under the Contract to a third party. The Buyer shall immediately inform the Seller of a change in its identification data no later than 5 working days from the date such change occurred. The Parties undertake to use their best endeavors to settle all disputes arising out of or in connection with the Contract and / or the GTC.

Mutual obligations between the parties are governed by the laws of the Czech Republic, in particular Act No. 40/1964 Coll., The Civil Code, as amended. For the purposes of contracting with an international element herewith in accordance with Article III. Regulation No 593/2008 on the law applicable to contractual obligations, adopted by the European Parliament and the Council of the European Union on 17 June 2008 ('Rome I'), that they chose Czech law as the law applicable to the contract of sale and these GTC. excluding the application of the "United Nations Convention on Contracts for the International Sale of Goods". This choice is without prejudice to Article VI of Rome I concerning consumer contracts.

In the event that any part of the GBT is or becomes or becomes invalid or unenforceable, this shall not affect (to the maximum extent permitted by law) the validity and enforceability of the remaining provisions of the GBT. In such cases, the Contracting Parties undertake to replace an invalid or unenforceable provision with a valid and enforceable provision which will, to the extent possible, have the same meaning and effect as permitted by law as the intention of the provision to be replaced. For the purposes of contracting with an international element, the parties hereby declare by lawful caution for any dispute (except for disputes in respect of which the Arbitrator has exclusive jurisdiction and / or in connection therewith) that there is no jurisdiction given to the arbitrator under this Article of the GTC, that in accordance with Article 23 of Council Regulation (EC) No 44/2001 of 22 December 2000 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters, the exclusive jurisdiction of the Municipal Court to decide and / or in relation to any future disputes arising from the Contract and / or the GBC. Likewise, the contracting parties hereby establish for all disputes in connection with the Contract and the GTC (with the exception of disputes for which the arbitrator has exclusive jurisdiction and / or in connection therewith) the exclusive jurisdiction of the Municipal Court in Prague.

These GTC come into force and effect on 30.08.2018 and are also available on the Seller's website. The Seller is entitled to change these GTC at any time. The GBC then expire on the day the later GBC becomes effective.